Customer Success Lead (Renewals Focus)

EdTech / SaaS Leader

Surrey / Hybrid

£neg + Bonus + Bens

The Opportunity to Drive Educational Impact

Are you an accomplished Customer Success or Renewals expert with a passion for high-quality education? Do you excel at leveraging data to maximise retention, and are you skilled at converting 1-year contracts into valuable, long-term 3-year partnerships?

I am recruiting on behalf of a fast-growing SaaS market leader in the EdTech space. This client is trusted by thousands of schools and is dedicated to empowering educators with high-quality programmes that provide children with the essential life skills for a happy and healthy future.

We are seeking a proactive, detail-oriented Customer Success Lead to fully own the renewal operations. This is a strategic role that combines team leadership and oversight with hands‑on execution. You will be instrument...