Client Success Lead – Quick description

Client Success Lead, a Delivery Manager with a Computer Science or related degree and 5 to 10 years of experience, capable of managing complex strategic accounts, leading growth on a portfolio of accounts, revenue, and cross‑functional teams, with confidence.

The role is based in Guadalajara or the metropolitan area.

Purpose and Key Responsibilities

The Client Success Lead is responsible for driving the performance, motivation, development, and operational excellence of the Client Success (CSU) team.

Growth & Strategic Enablement

• Identify, document, and action growth opportunities within accounts
• Manage client-side Promotions and COLAs
• Lead Project Reallocations
• Margin refresh
• Track Open Positions and build
• Hub Spot Active Account Expansion Opportunity Creation
• Facilitate Referrals from clients and consultants
• Documentation an...