Jobtailor in Bogotá, Colombia is seeking a proactive Customer Success / Business Analyst hybrid to analyze incoming requests, discern core requirements, and translate technical jargon into clear customer language. You will act as the central liaison between Customer Support, Product, and Engineering to keep escalated tickets on track.

You will thrive in a data‑driven environment, manage multiple moving parts, de‑escalate tensions, and push for alignment across departments.