About the role

At Blackbaud, we build technology that helps organisations make a real difference. As a Customer Success Manager, you’ll partner with a portfolio of not‑for‑profit customers to help grow the impact of their Blackbaud solutions.

You’ll apply structured customer success practices and make responsible use of approved AI capabilities to improve adoption, outcomes, and efficiency, while maintaining trust, transparency, and human judgement. Acting as a trusted advisor, you’ll support customer transformation through scalable success programmes and tailored, outcome‑led engagement.

What you'll be doing