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Customer Success Manager (B2B SaaS)

Company

shopflo

Location

bengaluru, karnataka

Posted

June 23, 2026

Position Overview

What you will do

Account Strategy:

  • Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
  • Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
  • Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
  • Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building:

  • Build deep, trusted partnerships with senior stakeholders across top accounts.
  • Proactively engage to understand evolving business needs and strategic priorities.
  • Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation:

  • Identify and execute upselling and cross-selling opportunities to drive account expansion.
  • Lead contract negotiations to ...

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