Position Summary: Horatio is looking for a Customer Success Manager who reviews external clients’ product demands, develops project plans, and ensures that Customer success are completed on time, guaranteeing our clients the best possible customer service experience.

The Customer Success Manager will go above and beyond to provide assistance in scoping projects and developing proposals that promise our clients and our leaders an effortless transition to a great experience at Horatio.

Responsibilities: Operate as a player/coach and help the team on every aspect of launches: running smooth handoffs, conducting confident and successful launch calls, working internally to smooth out technical issues, holding clients accountable for deliverables, etc.) Manage a team of Customer Success Specialists to quickly and efficiently launch clients, run successful trials, and smoothly transition clients to the appropriate teams within the Client Strategy Oversee and lead ...