Customer Experience Manager

Position Purpose

The Customer Experience Manager will lead and manage a high performing team focused on providing first class service and support while driving customer satisfaction and retention. Remain focused on balancing a high level of customer satisfaction, providing strong leadership for Customer Care Team members, and driving the development and improvement of customer care tools and processes. Initiate new and innovative ways to improve the support services offered that create efficiencies and effectiveness to meet business goals along with helping our customers to achieve their desired goals. The Customer Experience Manager will play a vital role in helping the business provide a “whole product” offering and work closely with other departmental heads.

Key Result Area #1

Drive an increased level of customer satisfaction and brand loyalty.

Tasks & Activities:

• Identify and implement str...