Our Ideal Candidate Has

• A proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalates.
• Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence.
• High organizational rigor, capable of managing 60–70 accounts while maintaining accurate, complete documentation in Salesforce.
• Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment.
• Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR.
• Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.

Nice To Haves

• Familiarity with Salesforce, Pendo, and analytics dashboards.
• Background supporting hardware + softwa...