As a Mid-Market Customer Success Manager for the DACH market, you will manage, grow, and retain a portfolio of dynamic clients to drive product adoption, satisfaction, and Net Revenue Retention (NRR). This role demands a deep understanding of customer needs and scalable success strategies to foster a strong client community. You will proactively uncover upsell opportunities alongside Account Managers to drive revenue, while optimizing self-service resources, user groups, and events for best-practice sharing. Collaborating closely with operations, you will refine CS processes and tools for maximum efficiency. Finally, you will analyze customer data to provide actionable insights, share critical feedback with product teams, and host educational workshops to continuously improve the overall customer experience.

Your First Year Journey