Junior Customer Success Manager – B2B SaaS (Banking & Fintech)

Location

UAE (Dubai / Abu Dhabi) – Hybrid / Onsite

Experience

1–3 years in Customer Success, Account Management, or B2B Client-Facing roles (Banking / Fintech / SaaS experience preferred)

Role Overview

We are seeking a proactive and customer-focused Junior Customer Success Manager to support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the UAE market.

Key Responsibilities

• Support onboarding of new B2B customers, ensuring smooth implementation and early
• Act as a primary point of contact for assigned accounts during post-sales lifecycle.
• Assist customers in understanding product features, workflows, and best practices.
• Track onboarding milestones and ensure timely go-lives.

Customer Success & Retention

• Monitor customer usage, health scores, and enga...