Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training
Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
Develop and n...
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