Enhance customer engagement as a Customer Success Manager at Auxo, focusing on AI-driven ERP solutions. Based in Montreal, this hybrid role fosters strong client relationships and drives product success.
As a key player at Auxo, you will manage a portfolio of enterprise accounts with a strong emphasis on project execution. You will leverage your customer success experience of five years or more to onboard clients and drive product adoption while identifying expansion opportunities. Effective communication with various stakeholders will be critical to your success in addressing product issues and gathering customer insights.
Key Responsibilities:
• Manage enterprise accounts from onboarding through expansion
• Conduct regular structured check-ins to ensure success
• Document and analyze client feedback for improvements
• Identify risks of churn and develop proactive strategies
• Collaborate closely with engineering on product issues
Requirements:
• 5+ years in...