Become a vital part of Ascend as a Customer Success Manager driving success for nonprofit organizations. Your influence will be key in enhancing client lottery systems.
At Ascend, we are searching for a full-time Customer Success Manager for a 12-month contract position. Here, you'll oversee a portfolio of nonprofit clients, focusing on their growth in lottery revenue, which in turn fosters our own. You are expected to foster and maintain strong client relationships, using your insights to identify profitable opportunities for collaboration.
Key Responsibilities:
• Own and nurture client partnerships across different nonprofits
• Analyze and implement revenue growth strategies for clients
• Serve as a trusted advisor to help clients reach their goals
• Facilitate open communication to gauge client satisfaction
• Report on growth metrics to inform strategies
Requirements:
• Background in customer success or account management
• Strategic and analytical thin...