Become the primary customer advocate as a Customer Success Manager at Shield AI in Greece. Drive integration, support, and sustained success for our aircraft products and services.
In this essential role, you will lead customer interactions for Shield AI's aircraft technologies, coordinating support and ensuring operational excellence. The ideal candidate has a strong background in defense technology and customer success. Engage with cross-functional teams while addressing customer needs, feedback, and technical issues efficiently.
Key Responsibilities:
• Serve as primary customer-facing support for aircraft products
• Coordinate operational support requests and service needs
• Build trusted relationships through clear communication
• Advocate for customers within the Aircraft Division
• Track customer health and address recurring concerns
Requirements:
• 5+ years in customer success or technical support
• Experience with military or government clients
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