Job Title: Customer Success Manager

Job Role:

We are looking for an experienced Customer Success Manager to manage client relationships, drive account growth, ensure delivery success, support Statement of Work (SOW) creation, and formally close customer projects with measurable outcomes.

A strategic, client-facing role responsible for growing existing accounts (account farming), ensuring delivery success, supporting Statement of Work (SOW) creation, and formally closing customer projects with measurable outcomes.

Account Farming & Revenue Growth:

- Identify and pursue upsell and cross-sell opportunities within existing accounts to drive revenue growth.

- Conduct regular business reviews to surface new needs aligned to client goals.

- Maintain a healthy account expansion pipeline in CRM;
track whitespace and expansion signals.

- Collaborate wi...