Role Title: Client/Customer Success Manager (CSM)

Department / Function: Client Success

Primary Focus Area: Client Outcome Ownership & Strategic Alignment

Reports To: Senior Client Success Manager

Employment Type: Full-Time

Work Model: Hybrid

2. Why This Role Exists

Client relationships do not break because of one email. They break because expectations drift.

The Client Success Manager exists to:

• Protect long-term trust
• Align strategic objectives with delivery reality
• Ensure measurable outcomes are understood and tracked

At this level, you are accountable for:

• Client confidence
• Communication clarity
• Escalation judgement
• Strategic alignment

You are not just coordinating communication. You are responsible for relationship health. This role is ownership-focused and trust-driven. At Wertec, growth is based on d...