About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing proactive outbound communications as well as receiving and managing incoming customer sales requests.

What You Will Do

• Contract renewals: coordinate customer contract renewals and negotiate to maximise customer retention.
• Upselling of Planet products: actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers ...