Role Description

We're looking for a Customer Success Manager based in Spain or Germany.

This is a client-facing, operationally-heavy role at the intersection of hotel operations expertise, product knowledge, and structured process design. You are not a reactive support function. You are the voice of the client inside Aphy and the quality gate for everything that touches a live hotel.

You will own the full post-sale client journey: from initial onboarding through to an embedded, successful relationship that generates product feedback, referrals, and expansion. You will build the processes that make this scalable, and you will manage and grow the onboarding specialists who execute them.

You report directly to the CEO and will be involved in product decisions, expected to have opinions and back them up.

What You Will Own

• Onboarding & Implementation
  • Design and own the end-to-end onboarding process for all new clients, from co...