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Customer Success Manager

Company

Metropolis

Location

manchester, england

Posted

June 16, 2026

Position Overview

Requirements

  • 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
  • Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
  • Strong expertise in managing complex technical projects and integrations
  • Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
  • Ability to prioritize multiple clients and complex workstreams without losing sight of the details
  • Creative, calm approach to resolving complex client issues
  • Meticulous mindset when setting up platform functionality or specifying product changes
  • Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
  • (Desirable) Proficiency with Salesforce, Jira, or similar CRM/CMS
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