Requirements

• 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
• Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
• Strong expertise in managing complex technical projects and integrations
• Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
• Ability to prioritize multiple clients and complex workstreams without losing sight of the details
• Creative, calm approach to resolving complex client issues
• Meticulous mindset when setting up platform functionality or specifying product changes
• Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
• (Desirable) Proficiency with Salesforce, Jira, or similar CRM/CMS