As a Customer Success Manager (CSM), you will occasionally act as a point of contact for major incidents, owning the customer’s expectations and communications through incident resolution. The CSM serves as the technical main interface on behalf of our customers and works closely with internal and external collaborators, including partners and ISVs, to address customer needs.

Responsibilities

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision‑makers within customer organizations that have purchased Signature.
• Help customers achieve their business goals and outcomes on the Salesforce platform by:
  • Coordinating the completion of the Signature Success catalog of services as required for each customer.
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