Job Description
The Customer Success Manager is the primary relationship owner for an assigned portfolio of customers.
Reporting to the Director of Customer Success, this role is responsible for driving adoption, delivering
measurable value, and securing long-term retention and revenue growth across their book of business.
You will partner closely with customers from post-onboarding through renewal and expansion by building
strong relationships, gaining a deep understanding of their business and operational goals, then
translating those goals into platform outcomes, and proactively ensuring they are continuously realizing
value. You will be the customer's internal advocate and the company's external representative
simultaneously.
This role requires someone who is equally comfortable in a strategic business review with a VP of Fleet
Operations as they are digging into product usage data to diagnose a stalled adoption curve.
The Role
This is not a supp...