**Do you enjoy solving problems and understanding how systems connect?**:
We’re looking for a solution-oriented person with a good technical mindset. You don’t have to be a developer, but you should enjoy supporting customers in onboarding and delivery. You’ll help follow up projects involving system integrations, join customer meetings, and handle documentation and setup. And don’t worry - when it gets too technical, our Tech team has your back.
***About the Role**:
As a **Customer Success Manager** at Grade, you will combine high-touch customer success responsibilities with hands-on support. You will own a portfolio of customers, acting as their trusted advisor for our product suite.
From day one, you’ll take over once customers are live in our systems, ensuring they adopt our products effectively, reach their goals, and see long-term value. Alongside this, you’ll also contribute to frontline support by handling inquiries and troubleshooting issues, especially in the earl...