Role Summary

Sophos is seeking a proactive and motivated Scale Customer Success Manager to drive value to our “tech-touch” customer experience for a large number of customers in LATAM. In this role, you’ll deliver strategic customer engagement through 1:1 and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.

You’ll play a key part in onboarding and adoption, ensuring customers are set up for long‑term success, renewal, and growth. You will also own customer escalations – facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience. As Sophos evolves, you’ll help shape and refine our scaled customer success strategy—contributing to the prioritization and iteration of programs that deliver value at scale. This is a unique opportunity to have a meaningful impact on how we engage and retain our customers.

What You Will Do