About the Role

The Customer Success Manager (CSM) for Utilities and Oil & Gas works closely with key customers to help them get the most value from their GIS solutions. You will align solutions with business goals, support customer success and satisfaction, and build long-term relationships. You’ll also work with internal teams to deliver smooth and effective customer experience.

The key responsibilities include:

• Ensure long-term business performance by working with CSM customers to capture, quantify, qualify, and demonstrate value in their GIS investment – underpinning Annual Customer Values (ACV).
• Drive revenue expansion and Total Customer Value (TCV) by working with CSM customers to identify new use cases for GIS within their organisation – and support Business Development/Sales in progressing these use cases through CSM Qualified Leads (CSMQL) and conversion rate targets.
• Drive recurring customer revenues through the impleme...