We are seeking a proactive and customer-centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities, such as lead qualification, opportunity nurturing, proposal support, and upsell/cross-sell initiatives.
What will you do Customer Success - Serve as the primary point of contact for assigned customers, ensuring successful onboarding, training and ongoing adoption of Screening Eagle solutions.
- Act as the first point of contact for customer support enquiries, coordinating issue resolution and maintaining customer communication throughout the process.
- Triage customer issues and elevate product defects or technical issues to the appropriate teams while ensuring timely follow-up and resolution.
- Build trusted advisor relationships, understanding customer goals, workflows and use cases....