We are seeking a Customer Success Manager/Client Service Manager to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.

• Act as the main point of contact for customers regarding all data centre services, inquiries, and escalations.
• Conduct regular service reviews with customers to understand their needs and improve service delivery.
• Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly
• Ensure customers are informed of maintenance schedules, incidents, and operationa...