My client is a well established & niche player in the AgriTech arena, providing innovative solutions to their customers, that leverages best in class technology, enabling them to maintain competitive advantage in the challenging Agricultural arena. 
As their suite of products has reached a strong level of robustness & capability, they are now looking to boost the commercial side of their business, and are looking to hire a Customer Success Manager (CSM) to join their ranks.

Joining a small current CSM team, this is no typical CSM role, I am looking for someone who is software & tech savvy, who is comfortable dealing with a mass market (not enterprise) client dynamic, who can help ensure customer retention rates stay on/above target, can also provide some tutelage to customers re using the software effectively as required and can also convert interest in the product into a sale - please not this does not involve cold outbound sales calls, it is all about manag...