Role Title: Customer Success Officer (CSO)

Type: Full Time

Rate: 50k PHP

Role Overview

The Customer Success Officer is responsible for handling inbound and outbound customer interactions, ensuring a smooth customer experience from inquiry to resolution. This role also manages escalations—resolving complex issues, protecting the brand, and ensuring customer satisfaction while supporting revenue goals (e.g., payments and retention).

Key Responsibilities

1. Customer Support (Day-to-Day)