The Role

The Customer Success & Operations Lead oversees customer onboarding, support, and long-term success while improving operational processes and leading the customer success team.

This role is ideal for someone with customer success or e-commerce experience who enjoys building relationships, solving problems, and delivering exceptional customer experiences.

Responsibilities

Customer Onboarding

• Guide creators and brands through the complete onboarding process.
• Assist customers with connecting Shopify and other e-commerce platforms.
• Help customers upload products, artwork, and configure their stores.
• Verify successful integrations before customers begin selling.
• Create onboarding documentation, tutorials, and training materials.

Customer Success

• Respond to customer questions...