Customer Success Operations Specialist

As a Customer Success Operations Specialist, you’ll help scale Auvik’s Customer Success organization through systems administration, process optimization, reporting, and automation.

Working closely with the Sr. Manager of Customer Success & Operations, you’ll own the day‑to‑day administration of our core Customer Success technology stack.

You’ll ensure our teams have the tools, workflows, and insights needed to drive customer retention, expansion, and exceptional customer experiences.

What will I be doing?

• Administer and optimize Customer Success platforms
• Manage workflows, automations, integrations, and system configurations
• Maintain data quality, system governance, and user permissions
• Troubleshoot issues and partner with vendors when required
• Build and maintain dashboards and operational reporting
• Automate recurring reports and improve data...