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Customer Success Representative

Company

Tive

Location

san luis potosí, san luis potosí

Posted

July 05, 2026

Position Overview

            Our Ideal Candidate Has  A proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalates. 
Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence. 
High organizational rigor, capable of managing 60–70 accounts while maintaining accurate, complete documentation in Salesforce. 
Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment. 
Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR. 
Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain. 
 Nice To Haves  Familiarity with Salesforce, Pendo, and analytics dashboards. 
Background supporting hardware + software prod...
        

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Customer Success Representative

Position Overview

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