Job Description

Taylor and Francis is looking for an experienced Customer Success Specialist. This role is for someone who demonstrates core customer service competencies and is looking to take the next step in their career.

We are looking for ambitious individuals to be responsible for ensuring customers achieve their desired outcomes while using our products and services. This role serves as the primary Customer Service contact for assigned strategic accounts, driving customer satisfaction, first-time resolution, and low effort through proactive engagement and exceptional support.

What you’ll be doing: