Become a Customer Success Specialist with eShepherd, empowering Canadian customers in agriculture to thrive as they adopt our innovative platform in English and French. Your role will leave a lasting impact on their operational success.
This essential position will involve supporting the customer journey from onboarding through to engagement and retention. You’ll liaise with farmers, providing the tools and knowledge they need for successful operations while collaborating with international teams to gather insights. Your expertise in agriculture will be a key asset in this role.
Key Responsibilities:
• Guide user onboarding and training in both official languages
• Cultivate lasting relationships with agricultural producers
• Offer ongoing support and product education
• Track engagement to boost customer retention
• Partner with sales to uncover growth opportunities
Requirements:
• Background in customer success or account management
• Fluent in English a...