Giatec Scientific Inc. is looking for a Customer Success and Solutions Specialist to enhance software interactions in our customer operations. This role merges customer advocacy with troubleshooting and AI-driven solutions.
In this high-impact position, you will engage in Tier II software troubleshooting and maintain strong partnerships with internal Software, Product, and Engineering teams. Your technical background in computer science or related fields, combined with customer service expertise, will enable you to effectively resolve issues and improve product platforms while advocating for customer needs.
Key Responsibilities:
• Own Tier II software troubleshooting for customer cases
• Document complex issues for engineering teams
• Serve as liaison between customers and internal teams
• Leverage AI tools for case analysis and responses
• Deliver training sessions to technical users
Requirements:
• 3-5 years in a customer-facing technical role
• Bachelor...