Providing end user support through online communication tools
Responding to all support tickets from clients in a timely manner
Identifying the source of the problem with a track record, getting and examining the transaction logs if needed, taking the necessary actions for the diagnosis and solution of the problem, and transferring the issue to other relevant units when deemed necessary
Establishing a regular communication with new customers through their onboarding process, supporting them on data importation and application customization based on their requirements, providing trainings and user manuals
To carry out documentation studies in accordance with the quality requirements for the improvements made and to provide user trainings.
QUALIFICATIONS
Must have technical support experience
Preferably wit...
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