Location

This position will be based remotely in the Philippines.

Summary of Role

As a Customer Success Specialist ll, you will be responsible for handling complex customer cases, priority escalations, and proactive outreach within our solar customer service operations. This role requires in-depth knowledge of solar energy systems, and a commitment to delivering high-quality customer experiences.

You will serve as a critical escalation point for frontline agents, manage high-priority cases for internal teams, and act as a business continuity backup in the event of service disruptions. Additionally, you will conduct proactive outreach to passive and negative NPS customers to address concerns before they escalat<...> (continuing the full paragraph as provided)

We are looking for individuals with a solution-based mindset—someone who doesn’t just ask “What do I do?” but comes prepared with proposed solutions and a proactive approach to prob...