Customer Success Specialist (Mandarin Speaker)

Location: Penang, Malaysia (Bayan Lepas / Georgetown)

About the Role

We are looking for a Customer Success Specialist to support customers through phone calls and email for a leading social media project. You will assist users with inquiries, online orders, payments, and account-related concerns while delivering excellent customer service.

Responsibilities

* Respond to customer inquiries via phone and email.

* Assist customers with online orders and account-related issues.

* Process payments and handle confidential customer information securely.

* Resolve customer concerns professionally and efficiently.

* Escalate priority issues when necessary.

* Work closely with team members to improve customer experience.

* Meet quality and performance targets.

* Follow company policies and procedures.

Requireme...