Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel.

• Responsibility: The CSS represents the client and is the face of the brand to the outside world.
• Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels.

Key Responsibilities

• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Handle customer concerns positive...