Customer Success Specialist

Department: Customer Support (SuiteFiles)

Employment Type: Full Time

Location: SuiteFiles

Description

SuiteFiles is growing, and we're looking for a customer-focused, tech-savvy Customer Success Specialist to join our Wellington team.

This is a unique opportunity for someone who loves helping customers succeed and empowering users to get the most from our technology. You'll initially focus on developing and maintaining our knowledge base, training resources and self-service content before growing into customer onboarding, product training and customer success delivery.

You’ll become a product expert, working closely with customers and internal teams to create exceptional customer experiences while helping drive adoption, engagement and long-term customer success.

What you'll be doing

Documentation & Knowledge Management

• Own and maintain...