About the Role:

We are seeking a Customer Success & Support Manager with a solid engineering background and a strong commercial mindset. Beyond managing the post‑sales lifecycle, this role requires someone who can confidently engage senior stakeholders, influence decision‑making, and actively drive revenue growth through upselling and cross‑selling.

If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive in this role.

Key Responsibilities:

Customer Success Leadership

• Own the complete customer lifecycle, from onboarding to value realization, renewals, and long‑term retention.
• Monitor product adoption, ensure customers realize value, drive engagement, and proactively intervene to mitigate risks.
• Develop growth and sales plans aligned with measurable business outcomes and execute them within existing account...