Customer Success Team Manager

Salary: £45,000 - £55,000 + circa £10,000 bonus

Location: Hybrid Working (Newcastle HQ)

My client is a fast-growing technology software and services provider delivering a market leading solution targeted to the education sector.

As part of their exciting growth plans, they are recruiting for a Customer Success Team Manager to lead their Customer Success function in their increasing client portfolio, ensuring customers get the most out of the services provided and are continually supported and trained.

The Customer Success Team Manager does not personally manage customer accounts. Instead, they ensure the Customer Success team, processes, and systems operate effectively to deliver outstanding outcomes at scale.

The Role

* Line manage a team of 5 Customer Success Manager’s

* Set clear priorities, workloads, and performance expectations

* Coach, develop, and support team members

* E...