Overview

Gi Group is recruiting a Customer Service Representative to join Agilent Technologies (end client), in a multicultural and customer-oriented environment.

Mandatory Requirements

• English + French + Dutch: high professional level (used daily with customers and internal teams).
• Well‑organized, methodical and detail‑oriented profile with a strong customer focus.

Mission

Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing and follow‑up in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience.

Key Responsibilities

• Order processing: create and manage customer orders, ensuring accuracy and on‑time delivery.
• Sales & customer support: provide information, resolve issues and support customers after the sale.
• Internal coordination with teams such as Sales, Logistics, Ins...