Job Description

The Customer Support Administrator provides day‑to‑day technical assistance to internal employees, primarily focusing on routine IT support and basic system troubleshooting. This role executes standard tasks independently within established guidelines and procedures, ensuring operational continuity by following defined processes to deliver efficient and effective IT support. The Specialist recognizes when to escalate issues outside of routine parameters to appropriate personnel.

Job Duties

• Performs routine end‑to‑end IT support for internal employees, strictly following established procedures.
• Sets up and configures standard PC/Mac computer systems, peripherals, and other endpoint devices according to documented processes.
• Coordinates the setup and decommissioning of IT assets for employees, adhering to internal asset management guidelines.
• Guides employees through the installation of approved applica...