Job Summary

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

Job Title

Customer Support Advisor

Location

Madrid, Spain

Reporting To

Country Manager

Key Responsibilities

Validations

• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
• Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
• Accurately log and update customer records on the status of their questionnaires.
• Advise and process fee payments for new and renewing customers.
• Proficient user of validation process within our business system.
• Identify ways in which processes and procedures can be streamlined and made more efficient.
• Active participati...