• Ensure high-quality customer contact by phone and in writing in German and French.
• Handle customer inquiries competently and courteously.
• Resolve customer issues as much as possible on first contact to increase customer satisfaction.
• Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
• Escalate more complex requests or complaints to the responsible specialist departments.
• Work closely with internal specialist departments to ensure consistently high service quality.

Requirements

• Completed vocational training and experience in customer-facing roles and administrative tasks.
• Enjoy interacting with customers by phone.
• Quick learner with a good technical aptitude.
• Confident user of MS Office; experience with SAP and CRM systems is an advantage.
• Excellent written and spoken German an...