We’re looking for detailoriented and thoughtful people to join our teams. You’ll be tasked with answering customer questions through calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Requirements:
2+ years of customer service experience
1 year of management experience (would be an asset)
Excellent written and verbal communication in both German and English
Attention to detail (i.e. verify all details are submitted, able to identify missing information)
Good use of Google Suites, Microsoft Excel, Word & PowerPoint Office suite.
Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)
Strong problemsolving skills
Prior experience serving clients in a B2B environment
Du...
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