At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About the role

You’ll join our Customer Support team in our Karachi hub, helping restaurant and takeaway owners get the most from Flipdish’s products and services. You’ll be a key point of contact for customers across phone, email, and chat, resolving issues quickly, clearly, and professionally.

Success in this role looks like customers feeling supported, issues being resolved within agreed service levels, accurate records being maintained in Salesforce, and clear communication that helps customers keep their businesses running smoothly.

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.

What you’ll ...