Customer Support Agent Location: São Paulo, Brazil The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide. Chronos Consulting's client: Leading international digital entertainment and technology group. Key Responsibilities: 1. Customer Support Excellence Omnichannel Support: Deliver professional assistance via live chat, email, and other communication channels. Issue Resolution: Efficiently resolve user inquiries regarding accounts, deposits/withdrawals, bonuses, promotions, gameplay, and KYC processes. Escalation & Logging: Escalate complex cases to Team Leads/relevant departments and maintain precise case logs in the CRM/ticketing system. 2. Risk Control & Fraud Prevention Risk Monitoring: Actively detect suspicious activities, including multi-accounting, bonus abuse, fraudulent...