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Customer Support Agent

Company

SIX

Location

Warsaw, Masovian Voivodeship

Posted

July 12, 2026

Position Overview

What You Will Do

handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality

prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)

analyze tickets to identify automation candidates. support routing and classification logic and prompt design

monitor automation outcomes and recommend enhancements. 

contribute to recurring reporting and simple dashboards
What You Bring
1–3 years in support/service operations or a related customer-facing role; fluent English and in French 

experience supporting or participating in AI, automation, or digital transformation initiatives is a plus

customer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on quality

analytical curiosity with the abi...

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Customer Support Agent

Position Overview

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