Elevate citizen experiences by joining Clariti as a Customer Support Analyst. Help clients with troubleshooting and guide them through our software for their success.
In this role, you will be a key player in delivering exceptional support at Clariti. Your focus will be on resolving customer issues, educating users on product functionality, and advocating for their needs. This is a fantastic opportunity to blend your technical skills and customer-first mindset while working closely with teams across the organization.
Key Responsibilities:
• Serve as the primary contact for customer support inquiries
• Troubleshoot and document customer-reported issues
• Communicate effectively with customers via different channels
• Advocate for improvements through customer feedback
• Create and audit knowledge base resources
Requirements:
• 3+ years in a technical support role
• Strong customer-focused approach and communication skills
• Familiarity with CRM systems l...